Shipping policy

Order Processing

Thank you for choosing GYMHOOK.

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During periods of high order volume, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • United Kingdom: 3–7 Business Days

  • Europe: 5–10 Business Days

  • United States & Canada: 7–14 Business Days

  • Australia & New Zealand: 7–14 Business Days

  • Rest of the World: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take up to 48 hours to become available.

International Shipping

We proudly ship to customers worldwide.

International customers are responsible for any customs duties, taxes, or import fees imposed by their local government. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

GYMHOOK is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible, and we will do our best to assist before the order is dispatched.

Lost or Delayed Packages

If your package appears lost, delayed, or damaged during transit, please contact our support team with your order number and tracking information.

While we are not responsible for carrier-related delays, we will work with the shipping provider to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review your case and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@gymhook.com

Thank you for shopping with GYMHOOK.

Your Workout. Always Within Reach.